POLICIES & FAQ's

Please Read!

FAQ's

Q: How can I setup a free consultation?

      A: Choose a time and book a consultation with Program Director Vivian Wells

Q: Who are the tutor pod instructors?

      A: Our instructors are veteran 6-12 teachers in Math and English trained for remote learning

Q: Who are the music instructors?

      A: Our online music teachers are Symphony professionals and graduate music students from Conservatories and Music Programs 

Q: How often are the classes?

      A: Tutor pods have sessions M-F for 1 hour per day with 2 days per week for homework help.

      A: Music lessons are once per week. Our Kinder Kids (PreK-1) have mini lessons 3x/wk.

HOW TO ENROLL

1. Review the calendar and information for our programs offered throughout the year. Review registration site here.

2. After reviewing our policies, all students must complete the Music application form and full payment for lessons.

3. After reviewing our policies, all students must complete the Tutor Pod application form.

4. Registration payments will be processed online or in person. A receipt will be sent via email.

DISCOUNTS

We do not offer financial aid at this time, However, we do offer sibling, double lesson registration discounts. Any other discounts provided are at the discretion of the Administrator.

SCHEDULE AND PAYMENT

Once the schedule is set, it is difficult to make changes anytime during the year.  We do not offer trial lessons. We try to be flexible, but Simpli Music has a commitment to you and our teachers; we expect you to keep that commitment as well. We prefer that the parent and student be present at their lessons. You may not send your child to lessons on their own until they reach the age 12.


Payments are completed by semesters and paid at the beginning of the year. There are no refunds and no make-up lessons for student misses. You must also sign up for the full semester and not pick or choose which weeks you wish to come to lessons. All students must participate in recitals and in both private and group classes.

TUITION AND FEES

All fees and tuition for each quarter must be paid before the first lesson or class of that quarter. Payment may be made one or two installments if paid by credit card; otherwise payment in full is due with registration. Simpli Music reserves the right to refuse reenrollment to students whose accounts are not in good standings. For returning students, late registration fees will be applied with a 7 day grace period. Registration due dates are located on the re-registration forms.


Tuition and fees are payable to Simpli Music by cash, check, money order, or credit card (Visa, Mastercard, American Express). Online payments are available. A $25 fee will be charged for any non-negotiable check presented. Simpli Music reserves the right to refuse personal checks from students who have previously paid with nonnegotiable items, or to refuse enrollment to students whose accounts are not in good standing.

LESSON CONFLICTS

Should you have a conflict with a lesson time, please check the lessons schedule sheet posted online to see if you can find someone to trade lessons with for that week. Sometimes this can be of help during those unavoidable conflicts. Also, call the administrator. Sometimes, they will know of lesson times that may be free for you to come to that week. If you do switch lessons with another student, the length of their lesson should be the same as yours.

 

When you cannot make it to your lesson, please contact me and let me know. I do care about you , and I do worry when you do not show up! If you can let me know early in the day, perhaps your time might solve a lesson conflict for someone else.

NO EXTRA ADMINISTRATIVE FEES

Tuition also pays for the extra program expenses such as, piano accompanist at concerts and rehearsals, rental fees for lessons, concert facilities, Xeroxing, postage, phone, piano tuning, and teacher maintenance.

ATTENDANCE AND MAKE-UPS

Simpli Music does not provide make-ups for classes or lessons missed by students. No refunds are granted for absence from lessons. If an instructor cancels a class or lesson, the instructor must schedule a make-up session during the makeup weeks noted in the music calendar; otherwise, a refund will be issued back to the participant at the end of the semester.

WITHDRAWALS AND REFUNDS

Intention to withdraw from lessons or classes must be submitted in writing to Simpli Music. The Administrator will aim to connect the student with a new teacher within two weeks of submission. Informing an instructor of a decision to withdraw from a class, stopping or withholding payment, or not attending classes, does not constitute withdrawal.


If a student wishes to withdraw completely mid-semester, the cost of lessons administered will be deducted from the 50% refund amount. Students who withdraw from lessons may not reenroll for lessons until the following academic year.

PARENT CONFERENCE

There are not scheduled, but we are happy to arrange a time to either meet with you or have a phone conference with you and the teacher. Please never hesitate to call me at any time. Remember communication is very healthy for all concerned. Parent meetings are scheduled each semester.

BAD WEATHER POLICY

We rarely cancel lessons. If you truly cannot feel safe about getting to your lessons, we will certainly understand. However, a makeup lesson may not be possible.

CONCERT DRESS

White pointed collared shirts for boys and girls. Black skirts or dresses and tights for girls, and black pants or nice slacks for boys.